Orders & Shipping
How long does order processing take?
Most orders are processed within 1–3 business days, depending on the brand and product availability.
How long does shipping take?
Most orders arrive within 5–8 business days after processing. Delivery time may vary based on the manufacturer.
Which shipping carriers do you use?
We work with reliable carriers including UPS, FedEx, and freight delivery services, depending on your product and location.
Do you ship internationally?
Some products are available for international shipping. Please email us at sales@elevatehealthpro.com to confirm availability, cost, and estimated delivery time.
Will I get a tracking number?
Yes! As soon as your order ships, we’ll send you tracking details via email.
Returns & Refunds
What is your return policy?
We offer a 30-day Return Policy on most products. If you're not satisfied, you can return your item in "like new" condition for a full refund. You’ll be responsible for return shipping costs.
How do I start a return?
Email us at sales@elevatehealthpro.com with your order number, and we’ll guide you through the process.
Are there restocking fees?
Some brands, such as Dundalk LeisureCraft, are subject to a 20% restocking fee plus return shipping. Always refer to the product page for specific return details.
What condition must the product be in to qualify for a return?
Items must be in "like new" condition, unused, and in original packaging with all accessories included.
What if my item arrives damaged?
Please contact us at sales@elevatehealthpro.com within 48 hours of delivery. We’ll help process an exchange or return, depending on the product and manufacturer.
Cancellations
Can I cancel my order?
Yes—please contact us immediately. Orders canceled before processing are eligible for a full refund. If the order has been processed, it will fall under our 30-Day Return Policy and may incur shipping fees.
Are there any cancellation fees?
Yes. Certain products like those from Dundalk LeisureCraft have a 10% cancellation fee regardless of the order status. Custom-made items cannot be cancelled once ordered.
Payments & Pricing
What payment methods do you accept?
We securely accept most major payment methods via trusted third-party providers like Shopify and Stripe.
Is my payment information safe?
Absolutely. Your data is encrypted and handled by secure, industry-standard platforms.
Privacy & Security
What information do you collect?
We collect basic information like your name, email, shipping address, and site usage data through cookies.
How is my data used?
We use it to process orders, send updates, and improve your experience. We do not sell your data to third parties.
Can I request to delete my data?
Yes. Just email sales@elevatehealthpro.com to request access, corrections, or deletion of your personal information.